Culture and Fun at Work

Man, a lot of ink is spent talking about the importance of creating a positive, creative & collaborative work environment.  Studies have been conducted, books and magazine articles written, and tons of short interest “fluff” pieces produced for TV news. In the age of Google, Valve, Twitter and Facebook, everyone Read more…

Everyone Should Work in Customer Service

What do our customers want? That’s a question I’ve heard asked time and again by senior management and executives. By product managers, developers, designers and sales teams. I’ve sat in countless meetings where we puzzled over this question, talking about creating customer surveys, focus tests. We even discussed contracting with Read more…