Everyone Should Work in Customer Service

What do our customers want? That’s a question I’ve heard asked time and again by senior management and executives. By product managers, developers, designers and sales teams. I’ve sat in countless meetings where we puzzled over this question, talking about creating customer surveys, focus tests. We even discussed contracting with Read more…

2013 In Review

As 2013 winds to a close, it’s time for me to once again take stock of my life, and what I’ve accomplished over the last year. I’ve always found this to be a helpful exercise/tool to both help me recognize and be grateful for the good things in my life, Read more…